Upside Down World or the Thrill of Good Customer Service.
I lived in California many years ago and I remember the customer service fondly. I remember being impressed with it. Having lived in both Scotland and England you get use to stodgy people not giving a toss about your problem. In Australia they will pretend to care – they are paid to care – but there is an undercurrent of “couldn’t give a fig; next.” Since a lot of services have moved off shore to cut costs, it’s degraded even further. Now your not only told that they can’t help you, but your told in a language you don’t understand.
This morning I was gobsmacked to come across good customer service.
I like to listen to an e-book just before I go to sleep. I downloaded one that seemed fun and was rudely taken back by the not so soothing voice of the narrator. She literally yelled every piece of dialogue. You can image how relaxing that was. I tried for two nights but after getting through no more than forty minutes and with a massive 8 hours of her shrill voice to go, I pulled the plug. I went to my download site – Audible- this morning and left a review about the narrator, giving her one star. A positive about Audible is that you can rate the narrator with out slamming the book. I did state that I couldn’t give a fair review of the book, the voice was impossible to get past. A few moments later I received a nice letter thanking me for my review and offering me an exchange. An exchange??? Because I didn’t like something???? I have fallen off this end of the globe and landed in the world of good customer service. Can I stay? I promise to be tidy.
Since when does a company, particular a big one like Amazon, care about its customers? Goodness, this is a revelation. I happily downloaded something more soothing with a nice even toned voice. Rest shall be mine again. Thank you Audible; it is much appreciated. This makes up for my on going battle with Telstra, Australia’s demon of a phone company. That’s another depressing story.
On the down side, since I exchanged the book for another, my review does not show up for other people to see. I am sorry unsuspecting listeners who might stumble across the book, but I needed my nighty audio book fix. Does caveat emptor apply here? Here is a hint. If your finger hovers over the purchase button for Sue Townsend’s latest book, something about being in bed for a long time, don’t go the audio way. Perhaps the actual book would be a better bet.
Have you come across good or bad customer service of late?